Cancellation and Refunds

At Solstice Travel, we understand that travel plans can change unexpectedly. This article outlines our cancellation and refund policies to help you navigate these situations smoothly.

How to Cancel Your Booking

To cancel a booking, please:

Log in to your account on our website or app.
Go to 'My Bookings'.
Select the booking you wish to cancel.
Click 'Cancel Booking' and follow the on-screen instructions.

Alternatively, you can contact our Customer Support team at [Support Email] or call [Support Phone Number] for assistance.

Cancellation Policies

Flights:
Cancellations made more than 24 hours before departure may be eligible for a refund or credit, depending on the airline's policy. Cancellations within 24 hours or after the flight departure are generally non-refundable.
Hotels:
Most hotel bookings allow free cancellation up to 48 hours before the check-in date. Cancellations made less than 48 hours before check-in may incur a cancellation fee.
Tours and Activities:
Cancellation policies vary by provider. Please check the specific tour or activity details for cancellation terms.

Refund Process

Once your cancellation is confirmed, refunds will be processed according to the following:

Refunds will be made to the original payment method.
The refund processing time may vary between 5 to 15 business days, depending on your bank or payment provider.
Service fees and third-party charges may be non-refundable.

Non-Refundable Items

Please note that certain bookings, promotional deals, or special packages may be non-refundable or subject to stricter cancellation terms. These will be clearly indicated at the time of booking.

Changes to Your Booking

If you need to modify your booking dates or details, please contact our Customer Support team. Changes are subject to availability and may incur additional fees.

Exceptional Circumstances

In cases of force majeure such as natural disasters, pandemics, or government travel restrictions, we will do our best to accommodate cancellations and refunds. Please contact us for the latest information and assistance.

Cancellations & Refunds